FIM 2010 Update Installation Error (KB978864)
I have been having trouble getting Update 1 for FIM 2010 installed on a development environment over the past weekend. I kept on getting a rollback error when trying to install the Portal update. After turning on MSI error logging and going through various actions I found a workaround this morning and thought I would share in case anyone else came across the problem.
The Portal update kept on giving me a generic Windows Update error as listed below.
Installation Failure: Windows failed to install the following update with error 0×80070643: Forefront Identity Manager 2010 Service and Portal Update (KB978864).
After turning on the MSI Installer logging I found the following errors – but could not go anything to resolve them.
MSI (s) (80:48) [23:07:41:731]: Final Patch Application Order:
MSI (s) (80:48) [23:07:41:731]: {824DC559-9C52-4A2E-B1C9-6AF6931DD582} – C:\Users\ADMINI~1\AppData\Local\Temp\2\IXP000.TMP\FIMService_KB978864.msp
DEBUG: Error 2746: Transform VL.1 invalid for package C:\Windows\Installer\259751.msi. Expected product {ECEE9162-0670-46A8-A39F-2DBE5384538E}, found product {64CF0564-BD45-41BF-B5B4-CB866444C008}.
1: 2746 2: VL.1 3: C:\Windows\Installer\259751.msi 4: {ECEE9162-0670-46A8-A39F-2DBE5384538E} 5: {64CF0564-BD45-41BF-B5B4-CB866444C008}
DEBUG: Error 2746: Transform EVAL.2 invalid for package C:\Windows\Installer\259751.msi. Expected product {2AF4AEAF-C1EA-4670-8BA4-9FB0C74F02AE}, found product {64CF0564-BD45-41BF-B5B4-CB866444C008}.
1: 2746 2: EVAL.2 3: C:\Windows\Installer\259751.msi 4: {2AF4AEAF-C1EA-4670-8BA4-9FB0C74F02AE} 5: {64CF0564-BD45-41BF-B5B4-CB866444C008}
DEBUG: Error 2746: Transform ISVR.3 invalid for package C:\Windows\Installer\259751.msi. Expected product {4E992D60-BD0B-4F9C-93D7-246675023E72}, found product {64CF0564-BD45-41BF-B5B4-CB866444C008}.
1: 2746 2: ISVR.3 3: C:\Windows\Installer\259751.msi 4: {4E992D60-BD0B-4F9C-93D7-246675023E72} 5: {64CF0564-BD45-41BF-B5B4-CB866444C008}
DEBUG: Error 2746: Transform NFR.5 invalid for package C:\Windows\Installer\259751.msi. Expected product {322CD829-6D7C-45B1-B92F-CF9CFBDF26CA}, found product {64CF0564-BD45-41BF-B5B4-CB866444C008}.
1: 2746 2: NFR.5 3: C:\Windows\Installer\259751.msi 4: {322CD829-6D7C-45B1-B92F-CF9CFBDF26CA} 5: {64CF0564-BD45-41BF-B5B4-CB866444C008}
DEBUG: Error 2746: Transform SPLA.6 invalid for package C:\Windows\Installer\259751.msi. Expected product {49966941-CA40-40F0-8159-248FB7E5C3F7}, found product {64CF0564-BD45-41BF-B5B4-CB866444C008}.
1: 2746 2: SPLA.6 3: C:\Windows\Installer\259751.msi 4: {49966941-CA40-40F0-8159-248FB7E5C3F7} 5: {64CF0564-BD45-41BF-B5B4-CB866444C008}DEBUG: Error 2769: Custom Action ValidateSyncAccount did not close 1 MSIHANDLEs.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2769. The arguments are: ValidateSyncAccount, 1,
Eventually after trying a lot of things – I reran the FIM Portal setup and completed a repair. After the repair completed successfully the patch installed perfectly. Not sure what was wrong – but I thought I would save someone else a bit of trouble.